Frequently asked questions

About Funding Circle

What is Funding Circle?

Funding Circle is a global small business loans platform, connecting businesses who want to borrow with investors who want to lend in the UK, US, Germany, and the Netherlands.

Since launching in 2010, investors across Funding Circle’s geographies — including more than 90,000 retail investors, banks, asset management companies, insurance companies, government-backed entities, and funds — have lent $10.9 billion to 77,000 businesses globally.

We manage everything from reviewing applications to collecting and distributing loan payments and make the entire process quick and easy for small businesses and investors alike.

We’ve been listed on the London Stock Exchange since our initial public offering (IPO) in September 2018.

How did Funding Circle begin?

Funding Circle was founded in the wake of the 2008 financial crisis when small businesses were struggling and large lenders weren’t offering them financing. Our US co-founders had a successful business and first-hand experience with this problem.

In spite of their flourishing gym business, their loan applications were either denied or they were offered untenable terms an astounding 96 times. At the same time, investors were making poor returns. We had a simple idea — let them support each other.

By investing in successful and growing businesses through Funding Circle, investors can diversify their fixed-income portfolios and access attractive returns. Businesses get fast, easy access to financing to grow, create jobs, support local communities and drive the economy forward. We believe it’s better for everyone.

In 2010, we launched the first peer-to-peer lending platform for businesses in the UK. We expanded to the US after tripling in size in just three years. Two years later, we began supporting small business in Germany and the Netherlands.

How is Funding Circle different from a bank?

Funding Circle is not a bank. We use technology to connect businesses who want to borrow with investors who want to lend. This means we can focus on one thing: giving small business owners an easy way to find a better deal.

In the US, accredited and institutional investors deposit their money on Funding Circle platform to lend their money to creditworthy businesses. We take responsibility for approving applications before listing loan requests on the platform and manage the entire loan disbursement and repayment process. To do this, we developed an efficient online lending and investing experience based on our cutting-edge technology and industry-leading risk management models.

We know that time is money for small business owners. While banks can require a lengthy and clunky loan application, our process is quick, easy, and transparent. You can apply for a loan online in just 10 minutes, and get a decision in as little as 24 hours after submitting your documents.

We use cutting-edge technology to review your business’s overall financial health and base our decision on more than just a personal credit score. As a result, our seasoned underwriters can better understand your business and work with you to find terms that suit your needs.

Who regulates Funding Circle?

Responsible lending is the core of our business model. As a marketplace, our platform cannot work unless we are acting responsibly with both borrowers and investors.

Federal, state, and local regulations govern almost every aspect of what we do. As a California Finance Lender, Funding Circle’s lending operations are directly regulated by the California Department of Business Oversight. In addition, Funding Circle’s lending and securities operations are subject to the state laws of each jurisdiction in which we operate, as well as regulations enforced by the Securities and Exchange Commission, the Federal Trade Commission, the OCC, and other federal agencies.

We work hard to ensure the appropriate systems and processes are in place so we can monitor and comply with all relevant laws and regulations. These include the Unfair or Deceptive Acts and Practices (UDAP), Equal Credit Opportunity Act (ECOA), Telephone Consumer Protection Act (TCPA), the Servicemember Civil Relief Act (SCRA), and Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act).

Funding Circle helped establish self-regulatory bodies in both the United States and United Kingdom, including the Marketplace Lending Association which also counts LendingClub, Prosper Marketplace, and SoFi as members. Funding Circle also was a co-author and signatory of the first-ever US Small Business Borrowers’ Bill of Rights.

Why should I borrow from Funding Circle instead of a different company?

Unlike banks, we are solely focused on being the best in the world at providing one service — small business loans. Funding Circle’s platform offers a straightforward and transparent process, with competitive interest rates, manageable and budget-friendly repayment schedules and low fees.

We’ve found small business owners tend to turn use Funding Circle for three reasons:

  • Working with traditional lenders can require a lengthy, time-consuming application process
  • Small businesses don’t always fit banks’ narrow lending criteria
  • You may be able to save money by refinancing current debts with a lower-rate loan from Funding Circle

Our mission is to build a better financial world, and we’re proud that we helped set the first-ever gold standard for responsible business lending: the Small Business Borrowers’ Bill of Rights.

Understanding what business owners need and addressing their problems head-on helps distinguish us from the competition. We surveyed our borrowers (October 10-30, 2017) and 92% (of 216 borrowers) said they would return to Funding Circle for their future business financing needs.

What are the benefits of working with Funding Circle?

We’ve taken the best parts of an SBA loan, such as monthly payments and no prepayment penalties, but offer an easier and faster lending process. After submitting the required financial documents online or to your Account Manager via email, you can expect a decision in as little as 24 hours.

In addition to making the application process more efficient, we use a technology-driven underwriting process to assess the full financial picture of your business. This means we can sometimes help you get approved for a loan when other lenders turn you down. And when you apply for a loan, we’ll assign you a dedicated account manager to guide you through the loan application and approval process.

Additionally, we report your business loan payments to two of the major business credit bureaus, Experian and Dun & Bradstreet (D&B), which can help your business build its own credit. This can be an important step in qualifying for additional funding, better terms with vendors, and lower business insurance premiums.

What kind of companies can get a loan from Funding Circle?

We’ve helped thousands of established small and medium businesses grow, create new jobs, and stimulate economic growth in their local communities. We fund a variety of established businesses, including veterinary clinics, pharmacies, cosmetics brands, and many more.

The minimum qualifications for a loan through Funding Circle are:

  • 2 years in business
  • A personal FICO credit score of at least 620 for business owners
  • No personal bankruptcies amongst the business owners within the last seven years
  • Not located in Nevada, due to state lending regulations
  • Don’t operate in select industries, including speculative real estate, nonprofit organizations, weapons manufacturers, gambling businesses, marijuana dispensaries, and pornography

Does Funding Circle work with every industry?

No. Businesses in certain industries are ineligible for Funding Circle term loans, including speculative real estate, nonprofit organizations, weapons manufacturers, gambling businesses, marijuana dispensaries, and pornography.

Are Funding Circle loans available in all 50 states?

We offer loans to businesses in Washington, D.C. and 49 out of the 50 states. Unfortunately, due to the state’s lending regulations, we do not offer loans to businesses located in Nevada at this time.

Where is Funding Circle located?

Our two US offices are located in San Francisco and Denver. We also have offices in London, UK; Berlin, Germany; and Amsterdam, The Netherlands.

You can find the addresses and additional contact information on our contact page.

Who provides funding and support to Funding Circle?

Funding Circle is a public company listed on the London Stock Exchange (FCH:LSE). Before our IPO, we’d raised money from Accel Partners, DST Global, Index Ventures, Ribbit Capital, Sands Capital Ventures, Temasek Holdings and Union Square Ventures.

Our global leadership team and Board of Directors hold extensive experience from some of the world’s leading financial services companies, including Bank of America, Barclays Capital, Goldman Sachs, and J.P.Morgan. You can read more about the entire global leadership team and board members on the about page.


Funding Circle Term Loans

What types of loans does Funding Circle offer?

We offer small business term loans with the following features:

  • Borrow from $25,000 up to $500,000
  • A six-month to five-year repayment period
  • A fixed interest rate that’s as low as 4.99%
  • Fixed monthly payments
  • No prepayment fees
  • A one-time origination fee

What is a term loan?

A term loan is a type of installment loan. You’ll receive the full loan amount at the start and repay the loan with a series of fixed (generally monthly) payments. A portion of each payment will go towards the interest that accrues and a portion pays down your loan’s principal balance. Your account will be closed once you repay the loan.

By contrast, you can borrow against a revolving account, such as credit card or line of credit, multiple times. However, revolving accounts often have variable interest rates, which can make it difficult to predict your expenses. Your interest rate could also rise, which will increase your cost of borrowing.

What are the advantages of using a term loan from Funding Circle?

A term loan can give you immediate access to a large amount of working capital and a predictable repayment schedule.

With Funding Circle, your loan will have a fixed interest rate and fixed monthly payment. The predictable repayment schedule can help you plan and budget for the future. We also offer a wide range of loan amounts and repayment terms, and we never charge a prepayment penalty.

Other business installment loans might have variable rates or require more frequent payments, which can strain your business’s cash flow.

Additionally, we report your business loan payments to two of the major business credit bureaus, Experian and Dun & Bradstreet (D&B), which can help your business build its own credit. This can be an important step in qualifying for additional funding, better terms with vendors, and lower business insurance premiums.

What determines my monthly payment amount?

Your monthly payment will depend on your loan amount, repayment term and interest rate. You can use our small business loan calculator to estimate your monthly payment.

What can I use my business loan for?

You can use your loan in a variety of ways to support your business. Popular uses for a Funding Circle loan include expanding to a new location, purchasing equipment or inventory, and hiring staff. Your loan may not be used for your personal finances, such as refinancing of personal debt. To learn more about acceptable uses of proceeds, email support@fundingcircle.com.

What are the minimum and maximum loan amounts I can borrow?

You can borrow between $25,000 and $500,000 to help your business with a loan from Funding Circle. If your outstanding principal balance is less than $500,000, you may be able to take out an additional loan once you’ve made six consecutive payments on the first loan. However, the minimum loan amount is still $25,000 and your total combined debt can’t be above $500,000.

If you run more than one business, you can borrow up to $500,000 per business, but no more than $1 million total — even if you have three or more businesses.

What if I need to borrow less than $25,000?

Unfortunately, our minimum small business term loan amount is $25,000 per loan. If you’re looking to borrow less than $25,000, you may want to consider a microloan. These small loans — generally $500 to $50,000 — are often to help businesses that have a small or short-term financial goal.

You may be able to find a microloan from different types of organizations, including nonprofits, community development financial institutions and financial institutions that participate in the SBA Microloan program.

What if I need to borrow more than $500,000?

Unfortunately, our maximum small business term loan amount is $500,000 per loan. However, there may be options for additional funding.

If you’ve already taken out a Funding Circle loan and made six consecutive on-time payments, you may be able to take out an additional loan. However, the total combined debt is still $500,000.

If you run more than one business, you can borrow up to $500,000 per business from Funding Circle, but no more than $1 million total — even if you have three or more businessess

Are Funding Circle loans secured? What collateral do you accept?

Yes, all of our loans are secured. We require a lien on certain business assets and a personal guaranty from the primary business owners, defined as anyone with 20% or more ownership of the business. Collateral includes, but is not limited to, equipment, vehicles, accounts receivable, and inventory.

Does Funding Circle provide unsecured loans?

Funding Circle does not provide unsecured loans at this time.

How quickly can I get a loan?

On average, the application takes less than five minutes to complete, and you’ll hear from us within an hour to answer any questions you have and collect the required documents. Once we have everything, we’ll get back to you with our decision in as little as one business day and, after accepting your offer, you could receive the funding within one business day. We’ll send you a confirmation email as soon as your loan request is funded.

How quickly can I get a loan?

Once your loan is 100% funded, we will electronically send the money to your designated business bank account. We collect your bank account information during the application process with your account manager.

Can I have more than one Funding Circle loan?

We handle additional funding requests on a case-by-case basis. You may be eligible for an additional loan once you’ve made six payments on your current loan. You can also apply for a new loan once you pay off your original loan. In either case, you’ll need to submit a new application for each additional loan.

Who funds my loan?

Your loan request is listed on our marketplace for purchase by investors. The investors range from multinational institutions to qualified accredited individuals.


Rates and Fees

What interest rate will I pay?

Your interest rate will be between 4.99% and 22.99%, but the exact rate is based on the length of your loan (in months) and your creditworthiness. You can see the breakdown of potential interest rates for different terms on our rates and fees page.

Does Funding Circle charge any fees?

We won’t nickel and dime you with every payment. Our fee structure is simple: we charge a one-time origination fee on each loan we fund ranging from 3.49% to 6.99%. Just like your interest rate, your origination fee will be determined during our underwriting process and is based on your creditworthiness and term chosen.

Your origination fee amount depends on your total loan amount, and we deduct the fee from your loan before sending you the money.

We don’t charge any prepayment penalties, which means that you can repay your loan early and only pay interest for the time you borrow.

For investors, we charge a 1% annual servicing fee on the amount outstanding on any loan. This is included in the interest rate payable by the borrower and is taken directly from the loan repayments made by borrowers. The servicing fee covers the costs of running the website and maintaining the loans.

Learn about our rates and fees, and learn about some hidden fees to look out for with other lenders.

Does Funding Circle charge an application fee?

We will never, under any circumstances, ask you for an upfront fee in order to apply or borrow through the Funding Circle marketplace. Your application and discussion with our dedicated account managers is absolutely free, and there’s no obligation to accept your loan offer.

Does Funding Circle charge a prepayment fee?

No. You can repay your loan early and only pay interest for the time you borrow.

Are there any additional fees or charges that could apply to my loan?

If your monthly payment is more than 10 days late, we may charge a late fee of up to 5% of each missed payment amount. The late fee will be payable immediately and is in addition to the missed payment.

We will place your loan into default if you miss three or more consecutive payments, four out of six monthly payments or don’t comply with your loan agreement.

If you think you might not be able to make a scheduled payment, please get in touch with us as soon as possible by calling (855) 385-5356 or emailing loanquestions@fundingcircle.com. We will do our best to work with you and find a solution. Learn about our rates and fees.

If I take out multiple loans will each loan have its own rate and fees?

Yes. Each loan is an independent installment loan with its own loan agreement and fees.


Application Process

How do I apply for a loan?

There is a simple four-step process for getting a loan through Funding Circle:

  • Step 1: You submit an online application (in under 10 minutes). There’s no application fee, impact on your personal credit or obligation to accept a loan offer.
  • Step 2: A personal account manager reaches out to you to learn more about your business and find terms that suit your needs (within 1 hour).
  • Step 3: Our underwriters review your application and make a decision. We may contact you if we have additional questions (in as little as 24 hours).
  • Step 4: You accept a loan offer and you’ll be fully funded as quickly as 1 business day.
  • Step 5: Come back when you need more financing (in as little as 6 months).

What does my personal account manager do?

You’ll be assigned your own personal account manager who will work to understand your goals, explain your options, walk you through our process and find the best terms to suit your needs.

  • Completes your file and presents it to the underwriter to get you a decision as soon as possible
  • Answers any questions you have about your app
  • Can provide you a rate estimation based on your preliminary business credentials
  • Learn about your business and how to best apply your funds

What information or documentation do I need for my application?

Typically, we only require basic information about yourself and your business to start the application. We keep your information secure and private — we don’t sell your information or the fact that you’ve applied for a loan with us to other lenders.

We may also ask for:

  • Company details, including the business tax ID
  • Names of shareholders with 20%+ ownership
  • Social Security number of business owner(s)
  • Driver’s license number and state of issue

Additional financial information that we need before offering you a loan include:

  • 2 most recent years of business tax returns
  • 1 most recent year of personal tax returns for every business owner (20%+ ownership)
  • 6 most recent months of bank statements

Your personal account manager will help you collect your supporting documents, so we can verify your application. The faster you provide your documentation, the faster we can get you a decision and your loan, if approved.

Who can apply for a loan?

The minimum qualifications for a loan through Funding Circle are:

  • 2 years in business
  • A personal FICO credit score of at least 620 for business owners
  • No personal bankruptcies amongst the business owners within the last seven years
  • Not be located in Nevada, due to state lending regulations
  • Don’t operate in select industries, including: speculative real estate, nonprofit organizations, weapons manufacturers, gambling businesses, marijuana dispensaries and pornography.

Your business doesn’t need to look like this for you to apply, or get approved. But to give you a better understanding of the types of business that take out loans through Funding Circle, here’s a look at the average profile of our borrowers:

  • Good to excellent personal credit
  • 11 years in business
  • $1.4 million in annual sales
  • 12 employees

Am I required to accept a loan offer?

No. There’s no application fee and there’s no obligation to accept a loan offer.

Can I change the amount I want to borrow after applying?

Our credit assessment decision is dependent on the loan amount requested and once you apply for a loan you cannot change the amount you want to borrow. The credit assessment team may deem that you can borrow a lower amount than that requested. If this is the case, they will contact you directly.

What factors do you consider in your underwriting process?

We know that a credit score isn’t the only indicator of a healthy business, so we consider a number of other factors when considering a loan application, from real-time cash flow to online customer reviews.

Does every customer qualify for every term length?

You generally can choose the loan term that best suits your business needs. However, we sometimes limit the loan term option based on applicants’ creditworthiness.

Do you have minimum credit score requirements?

If you’re the sole business owner, you must have a FICO credit score of at least 620 based on your Experian consumer credit report to qualify for a loan. When a business is owned by more than one person, the majority of people (or, in the case of two owners, at least one person) must have a personal credit score of 620 or higher.

For example, if the business is equally owned by three partners and at least two have a score of 620 then you could qualify. However, if only one partner has a score above 620 and the other two have scores below 620, then they’ll need to work on improving their credit scores before being able to qualify for a loan.

When will you check my credit?

We will generally only conduct soft personal credit inquiries to underwrite or to service your loan, and we only conduct these after you’ve agreed to these inquiries during the application. The soft pulls of your personal credit will not impact your credit score or show up on reports obtained by other lenders.

For businesses organized as general partnerships, we will conduct a hard pull of your personal credit report when you submit your application to our credit team. The hard pull may impact your credit score and appear on your personal credit reports for up to two years.

We may also check your business credit reports, such as a report from Dun & Bradstreet, Inc. Business report inquiries will not appear on your personal credit reports or impact your personal credit.

These reports help us understand your business and may include data about its revenue, time in business, SIC or NAICS codes, and information about the owners. The reports and info can help us efficiently determine your eligibility for funding.

Do you report my payments to the credit bureaus?

We will not report your on-time loan payments to the consumer credit bureaus. However, if you fall behind on payments, we may report your late payment to the consumer credit bureaus.

We report both on-time and late loan payments to two of the major business credit bureaus, Experian and Dun & Bradstreet.

How do I increase my chances of getting approved for a loan?

We take a unique, holistic approach to understanding small business creditworthiness.

We evaluate not only business financial variables, but personal financial variables too, which we believe is critical to our ability to understand the nuances of each small business and provide a loan that’s tailor-made for its specific needs.

In general, having a history of repaying personal and business loans on time, positive business cash flow and good customer reviews can help make your application a success. If you have specific questions, or are looking for personalized guidance, you can work with your personal account manager once you submit an application.

How is the interest rate of my loan determined?

Your loan request’s interest rate can depend on the personal and business finances. We evaluate these factors when reviewing your loan application and then assign your loan a risk band to help investors decide if they want to lend you money.

What if I don’t qualify for a loan from Funding Circle?

If you don’t qualify for a loan from Funding Circle at this time, you could review our minimum eligibility criteria and try again later. In some situations, we may also be able to connect you with other lenders who and help streamline the application process.

Can I edit my loan application once it’s submitted?

If you believe there’s incorrect information in your application and want to correct it, please contact the application support team by calling +1 (855) 385-5356, or emailing support@fundingcircle.com.

Do you share my application information with other lenders?

No, we won’t share your personal or business information, or the fact that you’ve applied for a loan, with other lenders. Once your business is funded, we file a UCC-1 financing statement — a searchable record — on your business assets. Our name on these filings is masked, however, so generally the only viewers are those specifically searching your name, such as other lenders to whom your business has applied for credit.


Getting Funded

How do you determine how much funding I get?

We review your business information through data sources like your business checking account, payment processors, accounting platforms, and other online marketplaces. This helps us determine the financial performance of your business by analyzing your average monthly revenue, seller rating, time in business, transaction volume, among other characteristics.

Will I know my monthly payment amount before I accept my loan?

Yes, you will know your interest rate, repayment term and monthly payment before you accept your loan.

In some cases, we may be able to show you up to three different loan terms and you can pick the term (and coinciding monthly payment) that best fits your needs and circumstances. And because all of our loans have a fixed monthly payment, you can borrow and budget with confidence.

Where can I have my loan sent?

Your loan will be sent to your business bank account.

Can I set up automatic payments?

Yes, in fact we set up automatic payments from your business bank account by default to help ensure borrowers don’t accidentally miss payments.

Can I return the loan if I change my mind?

You can withdraw your loan application at any point before the loan is fully funded. Once you receive the loan, the origination fee you paid isn’t refundable. However, you can repay the loan at any point without paying any fees or unaccrued interest.

Is there a prepayment penalty or fee?

No. You can repay your loan early and only pay interest for the time you borrow.


Support

How can I contact Funding Circle?

Whether you have a question, comment, complaint or just want to say hi, there are many ways to reach us. The contact page lists our phone numbers, email addresses and mailing addresses.

If you’re a business owner looking for funding, you can contact the application support team by calling +1 (855) 385-5356, or emailing support@fundingcircle.com. Or, if you already have a loan from Funding Circle, please call us at +1 (866) 679-7966 or email us at loanquestions@fundingcircle.com.

Funding Circle investors can reach us at +1 (855) 849-1940 or support@fundingcircle.com.

You can also connect with us via social media on Twitter, Instagram, and Facebook.

How do I reset my account password?

If you forget your password, just go here.You will be prompted to enter the email address you used to sign up for an account and a new temporary password will be sent to your email.

How do I unlock my account?

Please go here. You will be prompted to enter the email address you used to sign up for an account and a new temporary password will be sent to your email.

What if I didn’t get unlock instructions?

If you didn’t get instructions to your email to unlock your account, just visit here to resend the instructions. If for any reason you continue to have problems, please email support@fundingcircle.com.

How do I unsubscribe from Funding Circle’s mailing list?

You can unsubscribe from our email list by clicking the “unsubscribe” button that’s at the bottom of every email.

Additionally, if you currently receive our mailings (or emails) and are no longer interested in exploring a Funding Circle business loan, send an email to unsubscribe@fundingcircle.com. Please be sure to include all relevant information, including the addressee, business name, and mailing address exactly as they appear on the mail you received.

We will then put your business on our do not solicit list to prevent future mailings or emails. The process may take five to six weeks, particularly for physical mail.


Privacy and Security

Is it safe to enter my data on the Funding Circle website?

Data is encrypted from the moment any information you enter on the Funding Circle website. Funding Circle employs some of the strongest forms of encryption commercially available for use on the Web today. During any transaction, our encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. Look for a “closed lock” icon in your browser to confirm if encryption is being used on any Web page you are viewing. Any Web address beginning with “https://...” indicates the page you are viewing uses encryption. The “s” stands for “secured.”

How do you keep my information secure?

We take the privacy and information security of our customers, investors, and partners incredibly seriously, and are committed to providing the best level of protection for our customers and their data. Here are just some of the policies, practices, and technologies that enable us to do this:

  • Employing a dedicated and experienced security team that is responsible for setting and ensuring the company’s compliance with security policies and standards;
  • Performing regular penetration tests against our environments;
  • Complying with security regulatory requirements including PCI-DSS;
  • Employing security technologies like firewalls and scanning to protect our systems and data from attackers and malicious software such as AES 256 technology to encrypt social security numbers and other private data;
  • Retaining A+ accreditation by the Better Business Bureau; and
  • Ensuring access to systems and data is appropriately restricted only to those that need to have that access.

Click here to read our privacy policy.

How is my Funding Circle account secured?

When you log on to create a Funding Circle account, we ask you to create a username and password. To securely log on to your Funding Circle account, you are asked to provide your username and password. Our systems use bcrypt to secure passwords to ensure that no one is able to access your information. If you suspect that someone has had access to your password or answer to security questions, please contact us immediately here.

Will I be automatically logged out for security purposes?

Funding Circle’s system will automatically log you off after a certain period of inactivity. This reduces the risk of others accessing your information from your unattended computer.

What information will be available to investors?

When a loan is approved, we will make available certain information about the loan and the borrower to prospective investors. This information may include business information, business financials, loan terms, and other loan information, as shown below.

Business infortmation:

  • Business Name
  • "Friendly" Listing Name
  • Years of Operation
  • Industry
  • NAICS Code
  • Business Location — City & State
  • Business activity
  • State of Incorporation
  • Number of Employees

Loan Information:

  • Business Bankruptcy
  • Date of Business Bankruptcy
  • Debt Coverage Ratio
  • Asset Coverage Ratio
  • Number of Guarantors
  • Credit Score of Guarantor
  • Part of Franchise Network
  • Prior Loan(s) with FC
  • Amortization Table

Business Financials:

  • Income Statement
  • Balance Sheet

Loan Terms:

  • Loan Principal Amount
  • Interest Rate
  • Term

Do you sell my information with third parties?

We will never sell or rent your personal information to any third party unless we have your consent. And, if you do consent, but later change your mind, you may contact us directly and we will stop any such activity as soon as is reasonably practicable.

What is phishing? How do I know this email is really from Funding Circle?

Phishing is a method used by fraudsters to access valuable personal details by pretending to be someone they’re not, such as posing as Funding Circle. Phishing communication can involve the sending of emails, letters, text messages, or even phone calls.

Watch out for common tactics that scammers use, such as sending emails from email addresses that look similar to a company’s. Examples include fundingscircle.com (note the extra s in fundings) or fundingcircle.cc rather than .com. Or, the “from” address looks correct, but when you hit reply, the address changes.

Communication from Funding Circle will:

  • Never begin greetings with vague wording such as Dear Customer or “Dear Valued Customer.”
  • Never ask you to provide both your Funding Circle username and password.
  • Never claim to be one of our investors.
  • Never ask you for your credit card information.

In general, be cautious about giving out personal information over email or the phone when someone else initiates the conversation and asks. You can always look up the organization’s contact information and call to make sure the request is legitimate.

What should I do if I suspect phishing?

If you think an email is fraudulent, immediately contact your account manager or reach out to our security team at security@fundingcircle.com. You may also wish to report your incident immediately to the FBI’s Internet Crime Complaint Center (IC3).

It is important for you to alert us to a potential scam before providing any information to the fraudster. Unfortunately, in the majority of cases, Funding Circle will be unable to recover any money paid over in a scam.

I found a website that says it’s Funding Circle, but something seems fishy. What do I do?

Good eye! Never provide personal financial information on a website that doesn’t look or feel right. Give us a heads up at security@fundingcircle.com. We take phishing and other fraudulent activity very seriously, and involve third-party organizations to take down websites posing as Funding Circle.