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Our checklist for getting a quick pay-out for clients

Introducer News

Our checklist for getting a quick pay-out for clients

Updated: 19 April 2023

We’ve heard from our brokers that gathering and correctly filing the documents for a client can be the most time-consuming part of our process. So, we’ve put together a list of the key things to consider for each of the documents needed, so you can progress your application more quickly and get your clients a faster pay out every time. 

ID documentation 

  • The types of ID we accept are UK passports and UK driving licences. 
  • When providing a copy of your client’s ID, please make sure it is in date and that your client’s facial features and writing is all legible. 
  • If your client does not have an ID that is in date, you must instead provide:
    • Certified copy of a birth certificate 
    • Certified Government letter in the full name of the applicant, such as a HMRC or NHS letter, but not a Council Tax letter 
    • Certified copy of ID that is out of date for proof of signature 
    • In some cases a marriage certificate, to match the name on the birth certificate 
    • Proof of address will also be required on top of these documents 

Proof of address 

If you’ve been asked to provide proof of address, you will also need to provide one of the following: 

  • A HMRC tax notification letter or a Statement of Account
  • A Council Tax bill, issued within 12 months and valid for the year
  • Statement or letter from your client’s bank, building society, credit card or mortgage company 
  • Insurance or investment letter indicating that a relationship exists, issued within the last 3 months 
  • Utility Bill issued within the last 3 months – please note we can only accept internet bills if they say ‘landline’ on the pricing breakdown

Personal guarantee 

  • Please make sure every field in the personal guarantee has been fully completed in block capitals for legibility. 
  • The signature on the personal guarantee must match the signature on the ID provided. 
  • Ensure every page is clearly scanned and then attached to the email. You can also collate the scanned pages into one document if preferred. 

Indefinite Leave to Remain

  • If your client is not a British Citizen, please provide a valid Indefinite Leave to Remain document or their share code. 

Business bank statements 

  • Please provide a business bank statement cover page with the full business name in the account name field.

Collating these documents into an email 

  • Once you have all your documents and are sure they have been scanned and completed properly, please attach them all to an email addressed to us. 
  • The body of your email should then include:
    • Confirmation of witness details
    • Confirmation that the witness is not related to the guarantor or the business
    • Confirmation that number and email on the personal guarantee are personal or the only email they have
    • You should also go to Companies House and find out the Persons with significant control for the business. If there is anyone included there who is not on the personal guarantee, please provide their full name, nationality, date of birth and address in the email too. 
  • If there are any other offer conditions make sure you include these under this information too. 

Then, you should be good to go. Completing and providing these documents will speed up the process on our end, and should result in faster pay out for your client. 

If you have any questions about this process or any concerns with a client’s application, please do reach out to your BDM, or email us at 

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