Company Cashback cards FAQs

Company cards is our new ‘Beta’ feature that lets the main account holder easily issue multiple business credit cards to trusted team members and set their own custom spend limits.

Company cards are still in the ‘Beta’ stage, which means we’re still fine-tuning things to make them even better. We want customers to benefit from better spend control and market-leading cashback at the same time, while also collecting valuable feedback to make the product right for you.

Whilst we fine-tune the customer experience, the ‘Beta’ version lets you access benefits right away – like issuing multiple Company cards to earn more cashback, and controlling spend limits.

We’re working hard to fine-tune things for the full version,which will include:

• Card arrival time: Because cards are processed manually, they typically take between 7-10 days to reach you. In rare cases, this may take up to 15 days after we process your order. We recognise the need for speed, and making this timeline faster is a top priority for our team.
• Card management: You’ll find all Company card features in your web-based portal.
• Spend limit cycle: Your spend limit is currently set as per calendar month, as this aligns with the majority of small business owners’ needs.

Yes, Company cards still get 2% for the first 6 months (up to £2,000), then 1% uncapped. That means your whole team can earn cashback for your business.

Only the main account holder has the ability to issue new Company cards through their online account. This must be a director of the business.

There’s no cost to issue additional cards. Zero annual or subscription fees apply – and there are no extra costs for additional cards. Our goal is to provide a powerful cashback tool that helps you grow, without unfair monthly charges.

You can order an unlimited number of free cards for your team.

You can order cards for employees, other directors of the business, or business partners.

You’ll need to enter the additional cardholder's full name and email address. After that, you can choose to invite them to fill in any remaining details.

If you don’t provide the additional details once you enter their full name and email address, we’ll use the email address you originally provided.

Once all additional details have been filled in, our team completes a few final checks before issuing the card. During the ‘Beta’ stage, this process will typically take 2-3 business days. This should get even quicker in future.

If you don’t provide the additional details once you enter the additional cardholder’s  full name and email address, we’ll send an email to the email address you originally provided. 

Go to the ‘Cards’ tab, then ‘Company cards’:

• View status: See the latest status of every card, from ‘invited’ to ‘active’
• Quick actions: Use the dropdown on an active card to freeze or unfreeze, cancel, re-order or manage spend limits

You can manage the monthly limit in your online account once the Company card has been ordered. This can range from £0 up to any amount. If you decide not to set a limit, the card will automatically default to £100 for security reasons.

Yes, simply set different limits in your online account.

In the ‘Beta’ phase, your Company card monthly spend limit automatically resets on the 1st day of every calendar month.

Please make sure you don’t overspend as a result. For example, if an additional cardholder spends their full limit late one month and then spends it again as soon as this resets on the 1st day of the next month.

Yes, simply go to your online account, then ‘Cards’, where you can choose to re-order or cancel a specific card. 

You’ll receive an email with a subject line ‘Card invite sent’. This email will ask you to ‘Set your security information’ and complete the setup of your new Company card. You’ll then need to either provide some additional details or we’ll email you again to confirm that your card has been ordered.

Please note that during the ‘Beta’ stage, your account will include a limited amount of information. However once your card arrives, you’ll be able to manage your card and view all transactions.

Once the card has been ordered, it’ll typically arrive within 7-10 days. If your card has not arrived within 14 days, please contact us on 020 3308 9693 (Mon-Thu: 9am-6pm and Fri: 9am-4.30pm) so we can put things right for you.

Once you’re fully set up and your card arrives, you can: 

• Log in to your online account or mobile app
• Go to ‘Card’

• Enter the last 4 digits of your card number
• Start spending

When your card arrives, log in to the mobile app to:

• Activate your card
• View your own transactions
• Authorise your transactions (3DS)

• Freeze or unfreeze your card
• View card details
• View your PIN 

• Report your card as lost stolen

If you have any problems, our friendly team is here to help. Please contact us at 020 3308 9693 (Mon-Thu: 9am-6pm and Fri: 9am-4.30pm). 

You can freeze or unfreeze your card from your online account. Simply go to your ‘Card’ tab, then click ‘freeze’ or ‘unfreeze’ under your card.

Login to your online account, go to ‘Card’, then click ‘view PIN’ under your card.

Start by logging into your online account or mobile app, go to the ‘Card’ tab, and click ‘report lost or stolen’. You can also contact us at 020 3308 9693 (Mon-Thu: 9am-6pm and Fri: 9am-4.30pm).