Cashback Credit Card Accounting Integration FAQs

We push your transaction data to your connected software. This process is called a sync, and all the synced transactions are known as bank feeds. Bank feeds encompass any transactions affecting the balance of your Funding Circle Cashback Credit Card. Connecting your accounting software allows us to automatically sync your transactions to your selected provider. This saves you from having to manually upload documents and helps keep your books up to date.

We currently support integrations with FreeAgent, Xero and Sage. If you require integration with other accounting software not listed, please let us know. Your feedback helps our product team prioritise future developments.

Codat is our trusted and secure third-party partner that specialises in connecting financial software. They provide a secure portal that allows you to log in to your accounting provider without sharing your credentials with us directly. It's a standard and safe way to create integrations.

Yes, your data is safe. Once you allow access, our trusted third party provider, Codat, processes the data on our behalf according to our agreement and in line with all data security requirements.

• We keep your data secure: We protect the security of your data. We never share your password and encrypt your data in transit and at rest.
• We never alter your data: We don’t add to, modify, or delete your data unless you instruct us to
• We keep you in control: Your data belongs to you. You choose when and how to share your data. You can withdraw your consent anytime
• We never share your data: We get to access your data only with your permission. We never sell data and don't share it with other clients.

The process does not give anyone access to your account. Your consent simply allows us to use the Codat technical integration with FreeAgent, Xero, or Sage to receive the same financial data you already share with your Financial provider via an encrypted digital connection with your accounting or ERP software.

Nobody will have access to your login credentials. Data sharing is completed using OAuth 2.0, which is an industry-standard protocol for authorisation. The process uses encryption keys and tokens, meaning your login information is never shared directly with your bank.

In simple terms, OAuth 2.0 is like a special key that lets a person login to applications without sharing your actual password, making your online accounts more secure by keeping your password secret. Your Financial provider will be able to access the data you need to share from a software portal that is separate to your accounting or ERP software.

We only access the data necessary to provide our service. This typically includes your company details, transaction details, and supplier/customer information. Our connection is focused on pushing data from your account into your accounting provider. We do not store your login credentials, and all data is transferred securely.

All your completed transactions are synced on a daily basis once they are fully processed and settled.

We only sync transactions with your accounting software once they have officially settled, a process that typically takes a few business days. For example, when you make a £100 payment, your account balance updates instantly. However, the transaction's full settlement may take 2-3 business days. During this brief period, your accounting software balance may temporarily differ from your live balance but will update to match once the transaction is settled.

A: There are two primary reasons for potential discrepancies:

Initial Connection Discrepancy: The opening balance after the initial connection to your accounting software may not align perfectly.

Transaction Settlement Delay: We only sync settled transactions. For example, if a £100 hold is placed on your card at a gas station but the final charge is £67, your accounting software will only reflect £67 once it settles. This temporary delay means your accounting software balance may briefly differ from your real-time balance.

We begin syncing transactions from the moment your account is connected. Any transactions that occurred before your connection date are not automatically synced. To access your historical data, you can easily download a CSV file and upload it directly to your preferred accounting software.

Yes. Once you’ve connected, you can view a list of transactions corresponding to the Funding Circle Cashback Credit Card you connected during setup. You can adjust your linked accounts via your Connection settings within your Funding Circle account. If you wish to stop syncing your Funding Circle transactions, you can easily deactivate feeds from your Connection settings. Note: only transactions dated on or after the ‘Feed Start Date’ specified during setup will be synced.

You can easily change the selected account. Please navigate back to the connectivity page and click the 'Manage Connection' button. This will take you back to the selection screen where you can de-select the incorrect account and choose the correct one. Alternatively, you can disconnect the accounting software altogether and start again.

You can disconnect your account at any time by pressing the ‘Disconnect bank account' button on our platform. You can also log in to your accounting platform’s portal and disconnect your account from there. This will securely sever the link between your accounting software and our platform.

• Go to the Accounting tab in your account
• Select disconnect on the software tile

Yes, you can pause the integration at any time. Simply navigate to the Accounting tab and select "Pause" on the connected software. During this period, the daily sync will be inactive, and no transaction data will be sent to your accounting software until you choose to resume it.

When you want to resume your connection, you will need to manually upload any transactions that have occurred while your connection was paused. You can do this by manually uploading them via csv file.

It looks like you've successfully connected your accounting software, which is the first step. The next step is to specify which bank account within that software you'd like us to sync with. Click 'Manage Connection' and ensure a specific bank account is selected and authorised.

Sometimes, the connection can time out or fail for various reasons. Please try the following: 

• Double-check the login details for your accounting software. 
• Try clearing your browser's cache and cookies. 
• Attempt the connection in an incognito/private window in your browser. If it still fails, there may be a temporary issue with the provider's login service.

Refresh the page. Close the connection window, refresh our application page, and try initiating the connection again. This often resolves temporary loading issues.

This indicates a rare error where the final confirmation step from your accounting software failed, even though the bank account link was established. The best way to resolve this is to disconnect the integration completely and start the process again. This ensures all components are linked correctly.

Card Transactions made via your Funding Circle Cashback Credit Card will sync to your accounting software under ‘Bank Transactions’, showing Transaction date, Reference, Description, Transaction amount, and Transaction type.

Detailed steps to connect Xero

1. Log in to your Funding Circle account

2. Go to ‘Accounting tab’ in the left-hand side menu, select the software you’d like to connect to

3. You will be prompted to log in to Xero using your credentials if you haven’t already

4. You will be directed to the authorisation page. Select ‘allow access’ to allow Funding Circle to connect to your Xero account

   1. In rare cases, a connection may fail even if a user is actually connected. This happens when you have to select a Xero organisation. You can resolve this issue by clicking “Select organisation” from the “Connect to Xero” dropdown (Step 5). If the connection still fails after you have selected a Xero organisation, please contact us

5. Choose the organisation within your accounting software account to connect to Funding Circle. The organisation should correspond to the legal entity associated with your Funding Circle Cashback Credit Card. Each account can only connect to one organisation.

6. You will then be directed to a configuration page. Here, you can select the Xero accounts that correspond with your Funding Circle Cashback Credit Card. You have the option to either connect to an existing Xero bank account or create a new one. Additionally, you’ll need to select a ‘Feed Start Date,’ which refers to the date from which you want to sync the transactions.

   1. For example, selecting a feed start date of January 3rd will sync all transactions from January 3rd onwards. After this step, the bank feed setup is complete.